Return Policy

At Jennifer & Michelle Toronto, customer satisfaction is important to us. However, if you are not completely satisfied with your purchase, we provide a clear and transparent return policy as outlined below.

Please read this policy carefully before requesting a return.

Return Eligibility

Customers may request a return under the following conditions:

  • A return request can only be submitted after the product has been delivered and received by the customer.

  • Return requests must be submitted within 14 days of receiving the item.

  • The product must be unused, unworn, unwashed, and undamaged.

  • All original tags, labels, and packaging must still be attached and intact.

  • Trying on clothing items is allowed, but items that show signs of wear cannot be returned.

Products that do not meet these conditions may be refused for return.

Important Return Conditions

To maintain fair use of our return policy:

  • Return shipping costs are the full responsibility of the customer, including international shipping costs if applicable.

  • Orders placed with multiple sizes or variations with the intention of returning part of the order are not permitted.

  • Any customs fees, import duties, or additional shipping charges related to the return are the responsibility of the customer.

Return Process

To initiate a return, please follow these steps:

Step 1
Contact our customer support team within 14 days of receiving your order by emailing:

info@jennifermichelletoronto.com

Please include:

  • Your order number

  • The reason for the return

  • Photos of the product if applicable

Step 2
Once your return request has been reviewed and approved, you will receive the return address of our international supplier.

Step 3
Carefully package the item and ship it to the provided return address at your own expense.

Step 4
We strongly recommend using a shipping method with tracking (Track & Trace), as we cannot process returns that are lost in transit without proof of shipment.

Refunds

Once the returned product has been received at the designated return address and inspected, we will notify you regarding the approval of your refund.

If approved:

  • The purchase amount will be refunded within 14 days

  • Refunds will be issued to the original payment method used during checkout

Please note that original shipping costs are non-refundable unless required by applicable consumer protection laws.

Order Responsibility

Customers are responsible for providing accurate shipping information at checkout.

  • If a package is delivered to the address provided by the customer, we are not responsible for lost or misplaced packages.

  • If an incorrect shipping address was entered, the customer is responsible for the mistake.

  • Address corrections must be requested within 24 hours after placing the order.

After this timeframe, orders may already be processed and cannot be changed.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Jennifer & Michelle Toronto
Email: info@jennifermichelletoronto.com

Our team will be happy to assist you.