Terms of Service
These Terms of Service govern all purchases and use of the website operated by Jennifer & Michelle Toronto. By accessing our website or placing an order, you agree to comply with and be bound by these terms and conditions.
If you do not agree with any part of these Terms, please refrain from using our website or services.
For any questions regarding these Terms, you may contact us at:
info@jennifermichelletoronto.com
1. Applicability
These Terms of Service apply to all visitors, users, and customers who access our website or purchase products from Jennifer & Michelle Toronto.
By placing an order through our website, you confirm that you have read, understood, and agreed to these terms.
2. Product Information
We make every effort to ensure that all product descriptions, images, and information displayed on our website are accurate and up to date.
However, errors such as typographical mistakes, pricing inaccuracies, or incomplete information may occasionally occur. Jennifer & Michelle Toronto reserves the right to correct such errors without prior notice.
Product images are for illustrative purposes only and may differ slightly from the actual product.
3. Orders and Payments
All orders placed through our website are subject to acceptance and availability.
Orders will only be processed once full payment has been successfully received.
Available payment methods may vary depending on the customer's location. Customers are responsible for selecting a payment method that is available and supported in their country.
We reserve the right to cancel or refuse any order if fraudulent activity or unauthorized transactions are suspected.
4. Order Processing and Delivery
Once an order has been placed, it will go through the following stages:
Processing Time
Orders are typically processed within 1–3 business days.
Shipping Time
Estimated delivery time is 3–7 business days, depending on the destination and local delivery services.
Products are shipped directly from our international suppliers, which allows us to offer competitive prices and a wide range of products.
Please note that delivery times are estimates and may vary due to factors beyond our control such as customs processing, shipping carrier delays, or local logistical issues.
5. Returns and Cancellations
All returns and refunds are handled according to our Return & Refund Policy.
Customers are advised to review this policy carefully before placing an order.
Orders may only be cancelled within a limited timeframe after being placed. Once an order has entered the processing stage, cancellation may no longer be possible.
6. Liability
Jennifer & Michelle Toronto shall not be held responsible for:
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Delays caused by shipping carriers, customs, or other external factors
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Incorrect shipping information provided by the customer
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Lost or stolen packages when the shipping carrier confirms successful delivery to the provided address
Customers are responsible for ensuring that their shipping details are accurate and complete at the time of ordering.
7. Intellectual Property
All content displayed on this website, including but not limited to:
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Text
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Product descriptions
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Images and graphics
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Logos
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Branding and design elements
are the intellectual property of Jennifer & Michelle Toronto and may not be copied, reproduced, distributed, or used without prior written permission.
8. Complaints Procedure
If you have a complaint regarding a product or our service, please contact us by email:
info@jennifermichelletoronto.com
Please include:
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Your order number
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A detailed description of the issue
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Supporting photos if applicable
Our customer service team will review your complaint and aims to respond within 5 business days.
9. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of the Netherlands.
Any disputes arising in connection with these terms or the use of our website shall be subject to the jurisdiction of the competent courts in the Netherlands.